Guardian Firewall Status - Incident history https://status.guardianapp.com Guardian Firewall Mon, 24 Aug 2026 14:00:00 +0000 Australia Type: Maintenance Affected Components: Australia - Sydney Jul 20, 14:54:51 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Affected Components:

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>14:54:51</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Mon, 24 Aug 2026 14:00:00 +0000 https://status.guardianapp.com/maintenance/cmrtcixhr0and0kmp8adkbwff https://status.guardianapp.com/maintenance/cmrtcixhr0and0kmp8adkbwff United Kingdom Type: Maintenance Affected Components: United Kingdom Jul 20, 14:45:29 GMT+0 - Identified - We would like to announce planned maintenance in the data center for our London nodes. Type: Maintenance

Affected Components:

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>14:45:29</var> GMT+0</small><br><strong>Identified</strong> - We would like to announce planned maintenance in the data center for our London nodes..</p> ]]> Tue, 18 Aug 2026 22:00:00 +0000 https://status.guardianapp.com/maintenance/cmrtc6w1n0atr1ao0g7pq82v9 https://status.guardianapp.com/maintenance/cmrtc6w1n0atr1ao0g7pq82v9 Bogotá full datacenter connection outage Type: Incident Duration: 54 minutes Affected Components: Colombia Jul 7, 19:32:45 GMT+0 - Monitoring - Our infrastructure vendor has notified us of a full connection outage at the datacenter in Bogotá. We are very sorry for the inconvenience and will update you once the issues has been resolved by our partners \- CJ Jul 7, 20:27:11 GMT+0 - Resolved - We are informed this incident has been resolved directly by Data Packet. Type: Incident

Duration: 54 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>19:32:45</var> GMT+0</small><br><strong>Monitoring</strong> - Our infrastructure vendor has notified us of a full connection outage at the datacenter in Bogotá. We are very sorry for the inconvenience and will update you once the issues has been resolved by our partners \- CJ.</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>20:27:11</var> GMT+0</small><br><strong>Resolved</strong> - We are informed this incident has been resolved directly by Data Packet. .</p> ]]> Tue, 7 Jul 2026 19:32:45 +0000 https://status.guardianapp.com/incident/cmrb1q9510am50kn63o1f2of0 https://status.guardianapp.com/incident/cmrb1q9510am50kn63o1f2of0 Connectivity issues in Zagreb Type: Incident Duration: 1 hour and 1 minute Affected Components: Croatia Jul 6, 07:15:01 GMT+0 - Identified - We are experiencing connectivity issues in Zagreb. Servers will remain offline until services are restored. Jul 6, 08:16:06 GMT+0 - Resolved - Power to some services was unexpectedly lost in Zagreb during a scheduled power maintenance window. Services have been fully restored and no further disruptions are expected Type: Incident

Duration: 1 hour and 1 minute

Affected Components:

<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>07:15:01</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing connectivity issues in Zagreb. Servers will remain offline until services are restored..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>08:16:06</var> GMT+0</small><br><strong>Resolved</strong> - Power to some services was unexpectedly lost in Zagreb during a scheduled power maintenance window. Services have been fully restored and no further disruptions are expected.</p> ]]> Mon, 6 Jul 2026 07:15:01 +0000 https://status.guardianapp.com/incident/cmr8vxo6o0gk30rqgn634qp71 https://status.guardianapp.com/incident/cmr8vxo6o0gk30rqgn634qp71 Albania Server Offline Type: Incident Duration: 1 hour and 22 minutes Affected Components: Albania Jun 27, 11:23:33 GMT+0 - Investigating - Reporting connectivity issues, Servers will be offline until resolved Jun 27, 12:45:40 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 22 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>11:23:33</var> GMT+0</small><br><strong>Investigating</strong> - Reporting connectivity issues, Servers will be offline until resolved.</p> <p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>12:45:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 27 Jun 2026 11:23:33 +0000 https://status.guardianapp.com/incident/cmqw9uwd00bjt2ilb5qpp6kru https://status.guardianapp.com/incident/cmqw9uwd00bjt2ilb5qpp6kru Albania Server Offline Type: Incident Duration: 6 hours and 56 minutes Affected Components: Albania Jun 26, 00:30:00 GMT+0 - Investigating - Albania Offline - reporting connectivity issues. Will be offline until resolved. Jun 26, 04:12:33 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 26, 07:26:21 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 56 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Albania Offline - reporting connectivity issues. Will be offline until resolved. .</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>04:12:33</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>07:26:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 26 Jun 2026 00:30:00 +0000 https://status.guardianapp.com/incident/cmquba30r04g22irqk1dl1v4m https://status.guardianapp.com/incident/cmquba30r04g22irqk1dl1v4m Miami Servers - Offline due to power outage. Other US East locations are still operational. Type: Incident Duration: 2 hours and 35 minutes Affected Components: US East Jun 23, 22:45:00 GMT+0 - Investigating - Miami is offline until further notice. We are currently investigating this incident with the data center. Jun 24, 01:19:43 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 35 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>22:45:00</var> GMT+0</small><br><strong>Investigating</strong> - Miami is offline until further notice. We are currently investigating this incident with the data center..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>01:19:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 23 Jun 2026 22:45:00 +0000 https://status.guardianapp.com/incident/cmqr9icup000f2op26y9a27vd https://status.guardianapp.com/incident/cmqr9icup000f2op26y9a27vd Degraded Service on Singapore Servers Type: Incident Affected Components: Singapore Jun 22, 17:00:00 GMT+0 - Resolved - **DataPacket – Degraded quality of connection in Singapore 22.06.2026** We apologise for the lack of proactive communication during this incident — updates were logged in the event log, but no outbound notifications were sent. Our Singapore location experienced packet loss and degraded connection quality, particularly toward Europe and North America, during the following windows: June 22 UTC: • 16:59 – 17:32 • 18:09 – 18:34 • 20:07 – 20:40 • 21:49 – 22:43 June 23 UTC: • 00:54 – 01:14 • 01:43 – 02:23 • 08:15 – 08:24 The root cause was an unknown bug on one of our redundant core routers. The affected router has been taken out of service and replaced by our network engineer and on-site technicians. Connectivity has been stable since 08:24 UTC on June 23. Jun 23, 19:02:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Resolved</strong> - **DataPacket – Degraded quality of connection in Singapore 22.06.2026** We apologise for the lack of proactive communication during this incident — updates were logged in the event log, but no outbound notifications were sent. Our Singapore location experienced packet loss and degraded connection quality, particularly toward Europe and North America, during the following windows: June 22 UTC: • 16:59 – 17:32 • 18:09 – 18:34 • 20:07 – 20:40 • 21:49 – 22:43 June 23 UTC: • 00:54 – 01:14 • 01:43 – 02:23 • 08:15 – 08:24 The root cause was an unknown bug on one of our redundant core routers. The affected router has been taken out of service and replaced by our network engineer and on-site technicians. Connectivity has been stable since 08:24 UTC on June 23..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>19:02:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 22 Jun 2026 17:00:00 +0000 https://status.guardianapp.com/incident/cmqr1oomd03po2pn4f5lxosap https://status.guardianapp.com/incident/cmqr1oomd03po2pn4f5lxosap Potential Degraded Performance - Austria 19.06.2026 Type: Incident Duration: 11 days, 23 hours and 59 minutes Affected Components: Austria Jun 19, 15:14:38 GMT+0 - Identified - DataPacket – Ongoing Fiber cut in Vienna - Due to a fiber cut affecting our Vienna location, network redundancy is temporarily reduced. This is causing intermittent flaps on some routes through Vienna. The fiber provider is already working on this with the highest priority. We will keep you updated on this until this is resolved Jul 1, 15:14:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 11 days, 23 hours and 59 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>15:14:38</var> GMT+0</small><br><strong>Identified</strong> - DataPacket – Ongoing Fiber cut in Vienna - Due to a fiber cut affecting our Vienna location, network redundancy is temporarily reduced. This is causing intermittent flaps on some routes through Vienna. The fiber provider is already working on this with the highest priority. We will keep you updated on this until this is resolved.</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>15:14:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 19 Jun 2026 15:14:38 +0000 https://status.guardianapp.com/incident/cmql2kznn0yls2omle543w16d https://status.guardianapp.com/incident/cmql2kznn0yls2omle543w16d Germany is back up Type: Incident May 21, 13:12:21 GMT+0 - Identified - Germany is down at the moment. This incident was automatically created by Instatus monitoring. May 21, 13:22:23 GMT+0 - Resolved - Germany is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>May <var data-var='date'> 21</var>, <var data-var='time'>13:12:21</var> GMT+0</small><br><strong>Identified</strong> - Germany is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>13:22:23</var> GMT+0</small><br><strong>Resolved</strong> - Germany is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Thu, 21 May 2026 13:12:21 +0000 https://status.guardianapp.com/incident/cmpfifzu800cwmr15bxs5eoey https://status.guardianapp.com/incident/cmpfifzu800cwmr15bxs5eoey Maintenance for servers in USA Type: Maintenance Duration: 4 hours May 19, 14:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 19, 14:00:01 GMT+0 - Identified - Maintenance is now in progress May 19, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 19 May 2026 14:00:00 +0000 https://status.guardianapp.com/maintenance/cmpcp4h4x00tiqnqxf4vb3eb5 https://status.guardianapp.com/maintenance/cmpcp4h4x00tiqnqxf4vb3eb5