Affected Components: US West

Oct 2, 18:39:44 GMT+0
Identified - The datacenter is conducting a preventative power maintenance. During the maintenance window, power redundancy may be temporarily reduced, and IPMI access may be unavailable for the duration of the work. No service impact is expected. Please note that although the maintenance should not cause any service interruption, work on core components can increase the likelihood of an outage..

Affected Components: Switzerland

Oct 1, 06:30:00 GMT+0
Resolved - Zürich experienced a brief outage this morning of <30 minutes due to a severe operating system failure. Operations in Zürich have been fully restored and no quality degradation can be observed but our team will continue to monitor the region. The servers are on notice to be replaced per standard policy if any other incident occurs to guarantee reliable service for our customers.

Oct 1, 06:36:48 GMT+0
Resolved - All systems are back to being operational, if you experience any further issues please use our contact form to get in touch with our support team at <https://guardianapp.com/customer-support/submit-new> We apologize for any inconvenience !.

Duration: 3 hours

Affected Components: Poland

Sep 24, 16:59:31 GMT+0
Identified - We're performing an emergency software upgrade on our core networking equipment in Warsaw. You may experience downtime for up to a few seconds on all Warsaw servers. IP transit services will remain up with no connectivity interruptions. After the maintenance is complete, your service will resume automatically..

Sep 30, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 30, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 32 minutes

Affected Components: Albania

Sep 26, 00:53:17 GMT+0
Resolved - This incident has been resolved..

Sep 25, 23:21:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 19 hours and 56 minutes

Affected Components: Australia - Perth

Sep 16, 14:50:00 GMT+0
Investigating - We are currently investigating a connectivity issue affecting our datacenter in Perth. Some servers in this location may be temporarily unreachable..

Sep 16, 16:38:59 GMT+0
Investigating - We are currently investigating this incident..

Sep 17, 10:46:01 GMT+0
Resolved - The outage in Perth has been identified as a complete outage of an upstream transit provider in the region. The outage has been resolved by the upstream provider, though connectivity may still be impacted for some routes. All services have been restored but we will continue to monitor the region.

Duration: 7 minutes

Affected Components: Austria

Aug 30, 03:29:42 GMT+0
Investigating - We are currently investigating this incident..

Aug 30, 03:36:56 GMT+0
Resolved - This incident has been resolved..

Duration: 6 minutes

Affected Components: Australia - Perth

Aug 27, 03:59:20 GMT+0
Investigating - We are currently investigating this incident..

Aug 27, 04:04:59 GMT+0
Resolved - This incident has been resolved..

Duration: 10 hours

Affected Components: Australia - Sydney

Jul 20, 14:54:51 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Aug 24, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 25, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 9 hours

Affected Components: United Kingdom

Jul 20, 14:45:29 GMT+0
Identified - We would like to announce planned maintenance in the data center for our London nodes..

Aug 18, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 19, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 7 minutes

Affected Components: Austria

Aug 14, 10:52:10 GMT+0
Identified - We are working with our infrastructure partner to upgrade failing hardware in a hypervisor in Vienna, Austria on short notice to ensure stable long term service.

Aug 14, 12:58:58 GMT+0
Completed - Hardware maintenance was completed successfully. All systems are in great health once again.

Duration: 1 hour and 56 minutes

Affected Components: US East

Jul 30, 04:47:22 GMT+0
Resolved - This incident has been resolved..

Jul 30, 02:51:26 GMT+0
Investigating - Some of our hosts are offline in New York, we are currently investigating the cause..

Duration: 13 hours and 1 minute

Affected Components: United Kingdom

Jul 26, 10:28:39 GMT+0
Investigating - It appears that four of our servers in London are not reachable at the moment due to an unknown issue. We are investigating the outage and validating things with our infrastructure provider.

Jul 26, 23:30:06 GMT+0
Resolved - This incident has been resolved..

Duration: 54 minutes

Affected Components: Colombia

Jul 7, 19:32:45 GMT+0
Monitoring - Our infrastructure vendor has notified us of a full connection outage at the datacenter in Bogotá. We are very sorry for the inconvenience and will update you once the issues has been resolved by our partners \- CJ.

Jul 7, 20:27:11 GMT+0
Resolved - We are informed this incident has been resolved directly by Data Packet. .

Duration: 1 hour and 1 minute

Affected Components: Croatia

Jul 6, 07:15:01 GMT+0
Identified - We are experiencing connectivity issues in Zagreb. Servers will remain offline until services are restored..

Jul 6, 08:16:06 GMT+0
Resolved - Power to some services was unexpectedly lost in Zagreb during a scheduled power maintenance window. Services have been fully restored and no further disruptions are expected.

Duration: 1 hour and 22 minutes

Affected Components: Albania

Jun 27, 11:23:33 GMT+0
Investigating - Reporting connectivity issues, Servers will be offline until resolved.

Jun 27, 12:45:40 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 56 minutes

Affected Components: Albania

Jun 26, 00:30:00 GMT+0
Investigating - Albania Offline - reporting connectivity issues. Will be offline until resolved. .

Jun 26, 04:12:33 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 26, 07:26:21 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 35 minutes

Affected Components: US East

Jun 23, 22:45:00 GMT+0
Investigating - Miami is offline until further notice. We are currently investigating this incident with the data center..

Jun 24, 01:19:43 GMT+0
Resolved - This incident has been resolved..

Affected Components: Singapore

Jun 22, 17:00:00 GMT+0
Resolved - **DataPacket – Degraded quality of connection in Singapore 22.06.2026** We apologise for the lack of proactive communication during this incident — updates were logged in the event log, but no outbound notifications were sent. Our Singapore location experienced packet loss and degraded connection quality, particularly toward Europe and North America, during the following windows: June 22 UTC: • 16:59 – 17:32 • 18:09 – 18:34 • 20:07 – 20:40 • 21:49 – 22:43 June 23 UTC: • 00:54 – 01:14 • 01:43 – 02:23 • 08:15 – 08:24 The root cause was an unknown bug on one of our redundant core routers. The affected router has been taken out of service and replaced by our network engineer and on-site technicians. Connectivity has been stable since 08:24 UTC on June 23..

Jun 23, 19:02:00 GMT+0
Resolved - This incident has been resolved..

Duration: 11 days, 23 hours and 59 minutes

Affected Components: Austria

Jun 19, 15:14:38 GMT+0
Identified - DataPacket – Ongoing Fiber cut in Vienna - Due to a fiber cut affecting our Vienna location, network redundancy is temporarily reduced. This is causing intermittent flaps on some routes through Vienna. The fiber provider is already working on this with the highest priority. We will keep you updated on this until this is resolved.

Jul 1, 15:14:00 GMT+0
Resolved - This incident has been resolved..

May 21, 13:12:21 GMT+0
Identified - Germany is down at the moment. This incident was automatically created by Instatus monitoring..

May 21, 13:22:23 GMT+0
Resolved - Germany is back up. This incident was automatically resolved by Instatus monitoring..

Duration: 4 hours

May 19, 14:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

May 19, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

May 19, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.