DataPacket – Degraded quality of connection in Singapore 22.06.2026
We apologise for the lack of proactive communication during this incident — updates were logged in the event log, but no outbound notifications were sent.
Our Singapore location experienced packet loss and degraded connection quality, particularly toward Europe and North America, during the following windows:
June 22 UTC:
• 16:59 – 17:32
• 18:09 – 18:34
• 20:07 – 20:40
• 21:49 – 22:43
June 23 UTC:
• 00:54 – 01:14
• 01:43 – 02:23
• 08:15 – 08:24
The root cause was an unknown bug on one of our redundant core routers. The affected router has been taken out of service and replaced by our network engineer and on-site technicians. Connectivity has been stable since 08:24 UTC on June 23.
